Right of withdrawal

Cancellation policy

1. Right of withdrawal

1.1

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period expires.

The withdrawal must be addressed to: twosteps GmbH, Postfach 230 304, 70623 Stuttgart-Flughafen, Germany, phone: (+49) 711-489 657 40, support @ twosteps.net.

2. Consequences of withdrawal

2.1

In the event of an effective withdrawal, the services received by both parties must be returned. This means in particular that you must financially compensate for domains registered for you as well as for expenses for setup or support received and for third-party costs such as bank charges, etc.

2.2

If you have requested that the services begin during the withdrawal period (e.g. domain registration), you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us that you are exercising your right of withdrawal with regard to this contract, compared with the total scope of the services provided for in the contract.

2.3

Obligations to refund payments must be fulfilled within 30 days. For you, the period begins when you send your notice of withdrawal; for us, when we receive it.